Thank you for choosing PediFix! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:.

Return Eligibility

You must contact us for approval prior to returning any merchandise.

•  You have 30 days from your purchase date to request a return.
•  We may request a photo of the item.
•  CLICK HERE to initiate a return.

For Third-Party Purchases

• In addition to the above criteria, refunds will be issued in the form of store credit. Proof of purchase is required.

Amazon and Walmart

• Third-party sellers online have their own return and refund policies, and they are responsible for handling transactions and customer service related to their listings. You can start a return by visiting your Amazon account or contacting their customer service at 1-888-280-4331.

Disclaimer

• If you return an item without prior approval and photo submission, it is at your own risk. If the item is deemed excessively worn, no refund will be issued, and the item will be discarded.

• To avoid any issues, you must contact us for approval before sending back any items. Providing a photo will help us to assess the product condition and to evaluate your request promptly.

Refund Conditions

• Brand New Items: Items in their original packaging and unused are eligible for a 100% refund of the product price.

• Gently Used Items: Items showing minor signs of use qualify for a 50% refund.

• Excessively Worn Items: Unfortunately, these items are not eligible for a refund and will be discarded upon receipt.

When returning your item, please ensure you are using appropriate protective packaging. Items received damaged will not be refunded.

All returns must be postmarked from within 7 business days of approval.

Web Orders

• If an order is returned to us for an invalid address, your order will be automatically refunded for the item(s) and associated sales tax. Postage fees will be deducted from refund amount.

Shipping Costs

• Shipping fees are non-refundable unless the return is due to our error. If we’ve made an error, we will provide a prepaid return label.

Lost Shipments

• Occasionally packages get delayed or lost. In our experience, packages often arrive late or have been delivered to a neighbor. Thus, we have a hold-period for 10 business days from the date of the original shipment before shipping a new replacement order. If USPS tracking is unable to confirm delivery of a package, we will reship the order.

Manufacturer Defects

• Defective Insoles may be returned for replacement or credit up to 6 months from the date of purchase. Any other products deemed defective may be returned for replacement or credit up to 30 days from the date of purchase. PediFix reserves the right to determine whether the failure of a product is due to a manufacturer's defect or normal wear and intended use. If you believe a product is defective, please contact us to determine the best way to resolve the situation.

If you have any questions or require assistance with your return, please don’t hesitate to reach out to our customer service team at 1-800-733-4349.

Thank you for shopping with us!